These terms and conditions apply between you, the user of this website (including any sub-domains unless expressly excluded), and Pharmabee, the owner and operator of this website. Please read these terms carefully, as they affect your legal rights. By accessing or using the website, you agree to be bound by these terms. If you do not agree, you should stop using the website immediately. Any reference to “User” or “Users” means any third party accessing the website who is not employed by or working on behalf of Pharmabee. You must be at least 18 years of age to use this website, and by using it you confirm that you meet this requirement.

Pharmabee operates as a UK-based online pharmacy providing regulated healthcare services, including the supply of medicines and online consultations where applicable. All services are provided in accordance with UK pharmacy regulations and professional standards, and all premises and pharmacy professionals are registered with the relevant regulatory authorities. These registrations can be verified through official public registers.

When creating an account, you must provide accurate, complete, and current information. Any incorrect details may result in delays or cancellation of orders. You are responsible for maintaining the confidentiality of your account login details and for all activity that takes place under your account. You must use a secure password and must not share your account details with anyone else.

You must be 18 years or older to place an order on this website. Where your order includes pharmacy or prescription-only medicines, identity verification may be required using the information you provide. If initial verification is unsuccessful, additional documentation may be requested. Failure to complete identity checks may result in cancellation of your order. Information submitted as part of any consultation is treated as confidential and is reviewed only by qualified pharmacy professionals involved in your care. You must ensure all information provided during the ordering and consultation process is accurate and truthful.

Placing an order does not constitute acceptance of that order. Orders are subject to review and approval before being accepted. Until an order has been dispatched, it may be cancelled where necessary. Any authorised charges will be released or refunded in line with your payment provider’s processing times.

Online consultations offered through the website are carried out by regulated pharmacy professionals to assess suitability for treatment and ensure medicines are supplied safely and appropriately. Regulatory status of pharmacy professionals can be checked through the appropriate regulatory bodies.

Delivery timeframes begin once an order has been accepted, not when it is placed. While we aim to process and dispatch orders promptly, delays may occur due to factors outside our control, including third-party delivery services. You are responsible for placing orders with sufficient time for delivery. Once an order has been delivered to the address provided, responsibility for the goods passes to you.

Prices displayed at the time of ordering are the prices applicable to that order and will not be affected by later price changes. Prices include VAT where applicable. Payment must be made using a valid debit or credit card with sufficient available funds, and charges may be authorised at the time of ordering and completed once the order is accepted.

We welcome feedback regarding our services and may request feedback following order completion. Any complaints will be handled in line with our internal complaints procedure and reviewed carefully to help improve our services. Complaints relating to pharmacy services may also be raised with the relevant regulatory authority.

Orders may be cancelled at any time before dispatch without penalty. Once an order has been dispatched, it cannot be cancelled or returned, particularly for medicines, due to safety and regulatory requirements. Further details are available within our cancellations and returns policy.

This website may contain links to third-party websites for your convenience. These websites are not under our control, and we accept no responsibility for their content, availability, or any loss arising from their use. The inclusion of any link does not imply endorsement.

You must not copy, reproduce, modify, distribute, or otherwise use any content from this website for commercial purposes without prior written permission. You must not use the website in any way that causes, or may cause, damage to the website or interferes with its proper operation.

The website may use third-party booking or scheduling systems to manage appointments or services. Only the minimum amount of information required to complete bookings is shared with such providers, in accordance with applicable data protection laws and our privacy policy.