We are committed to protecting your privacy and handling your personal data in a transparent, lawful, and secure manner. This privacy policy explains how personal information is collected, used, stored, and protected when you access or use this website and its services.

We collect personal information that you provide directly when creating an account, placing an order, completing a consultation, booking a service, or contacting us through the website. This may include your name, date of birth, contact details, delivery address, payment information, and health-related information where necessary to provide pharmacy services. We may also automatically collect certain technical information, such as IP address, browser type, device information, and usage data, to help improve website performance and security.

Personal data is used to process orders, provide pharmacy and healthcare services, conduct consultations, manage accounts, arrange delivery, verify identity where required, comply with legal and regulatory obligations, and improve our services. Health-related information is used only where necessary and is handled with strict confidentiality by qualified healthcare professionals.

We only share personal information where it is necessary to provide our services or where required by law. This may include sharing data with regulated pharmacy professionals, pharmacists, delivery partners, payment providers, booking system providers, and regulatory authorities. Any third parties we work with are required to handle personal data securely and in accordance with data protection laws.

We take appropriate technical and organisational measures to protect personal information against unauthorised access, loss, misuse, or disclosure. Access to sensitive information is restricted to authorised personnel only, and data is stored securely for no longer than is necessary to fulfil its purpose or meet legal requirements.

You have rights in relation to your personal data, including the right to access, correct, or request deletion of your information, to restrict or object to certain types of processing, and to request data portability where applicable. Requests relating to personal data will be handled in accordance with applicable data protection laws.

Cookies and similar technologies may be used on this website to ensure proper functionality, enhance user experience, and analyse website usage. You can manage cookie preferences through your browser settings.

Personal data is retained only for as long as necessary to provide services and meet legal, regulatory, or accounting requirements. Once no longer required, data is securely deleted or anonymised.

This privacy policy may be updated from time to time to reflect changes in legal requirements or how we operate. Continued use of the website following any updates indicates acceptance of the revised policy.