Due to safety, hygiene, and regulatory requirements, we are unable to accept returns on any medicinal products. Orders containing medicines may be cancelled at any time before dispatch. Once an order has been dispatched, medicinal products cannot be returned or refunded. If you have unwanted medicines, they should be taken to a local pharmacy for safe and appropriate disposal.

Non-medicinal products may be returned provided they are unopened, unused, in their original packaging, and in a condition suitable for resale. Once a returned item is received, it will be inspected by our team. If the return is approved, a refund will be processed and released to the original payment method within a reasonable timeframe. Where a return is not due to a damaged, incorrect, or faulty item, the cost of return postage is the responsibility of the customer.

If you receive an item that is incorrect, damaged, or faulty, you are entitled to a full refund for the affected item, including any applicable delivery charges. In such cases, the cost of returning the item will be covered, and instructions will be provided to ensure the return is completed correctly.

All return requests must be submitted through the appropriate contact method provided on the website and should include sufficient order details, such as the order number and name used at checkout, to allow the request to be processed efficiently.